FAQ's & Return FAQ's
Q1. Is shipping included in the price?
Ans. Yes, you pay what you see. Our product prices includes shipping charges.
Q2. How many days it will take to deliver?
Ans. We partner with Amazon Shipping as our shipping partner, they usually take 2-5 working days depending on the city.
Q3. What is the mode of payment?
Ans. We accept COD and use highly safe and secure PayU payment gateway which accepts Net Banking, Credit and Debit cards from all majors banks.
Q4. Is COD option available?
Ans.Yes, we do accept COD Orders.
Q5. Are Returns possible?
Ans. Yes, we do accept returns. However, we expect that the product is unused and not damaged. We have a 10-days return window from the time the package is delivered to you.
Q6. Do you take bulk orders?
Ans. Yes, we do, please call 6363292473 or email email@example.com for bulk orders to avail special prices.
Q7. Do you have customer service and is it reliable?
Ans. We are here for you. We strive to provide outstanding customer support to you, our esteemed Customer. Should you have any questions before or after your order, please reach us as below:WhatsApp : +91 6363292473, 6362836438 (9am-6pm) Phone : +91 6363292473, 6362836438 (9am-6pm) Email : firstname.lastname@example.org
Q8. Do you take custom orders?
Ans. Yes, we take custom orders. Please contact our customer support team for custom orders. We typically take 3 days for custom orders.
Q9. Your catalogue shows a lot of products but website doesn’t show them?
Ans. We are working on updating some of our products. Please message us and we shall revert back to you.
Q10. Do you have an offline store in my city?
Ans. We are Bengaluru based and have an experience center to browse/shop our diverse safety and wellness offerings. Please reach out to our teams if you have questions about our products that are not answered in the product description pages of this site.
Q11. How long will you take to process orders and ship it?
Ans. We Pack and ship out the orders within 24 hours.
Q12. Are Returns available?
Ans. Yes, we do accept returns.
Q13. How many days return option will be available?
Ans. We have a 10-day return window from the time the package is delivered to you. However, we expect that the product is unused and not damaged.
Q14. How can I return my package?
Ans. Please contact our support team @ +91 6363292473 and inform about returning the package delivered to you and reason for return. Return pick up will be arranged.
Q15. Who will pick up the package from my location?
Ans. Courier person will visit your location for return pick-up.
Q16. How should I handover the product while returning?
Ans. Product should be handed over with the packing box with all accessories provided, as delivered.
Q17. When will i get my amount refunded?
Ans. The refund will be processed post quality inspection of the products. Full refund will be made if product and all accessories are returned without any missing parts or damages.
Q18. How many days will the process take?
Ans. This may take 5-6 working days post receipt of goods at our warehouse.
Q19. How will the amount be refunded for COD Return Orders?
Ans. Customer needs to provide their account/UPI, Google Pay, Paytm or PhonePe details for us to refund. Refund will be made as per customer instruction.