Time to actually try it
Seven days from delivery is enough to fit it, live with it and be sure.
Our promise · 7-Day Returns
Buying online should never feel like a gamble.
You can’t touch a net or hold a mat before it arrives. So we take the risk off your shoulders: if a standard-size product isn’t right, you have 7 days after delivery to tell us.
The problem
Online shopping asks you to trust first
A photo can’t tell you how a fabric feels, whether a colour suits your wall, or whether a product is quite what you imagined. Most people have been burned at least once by something that looked different when the box was opened.
That hesitation is fair. We didn’t want it to be the reason you skip something your home needs.
Why we do it
We’d rather earn your trust than ask for it
LifeKrafts started with a simple belief: if we are proud of what we make, we shouldn’t be afraid of you looking at it up close. A fair return window lets you open the box, try the product, and decide with the product in your hands.
It also keeps us honest. Every return teaches us something about a product, a photo or a description we can do better.
The honest part
Why it applies to standard sizes
Standard-size products are made in volume, so a returned one can go back on the shelf. Custom-size products are cut and stitched to one customer’s exact measurements, so nobody else can use them.
That is why the 7-day return covers standard-size orders, and why we put so much effort into helping you measure correctly for custom ones. See how custom sizing works.
How this helps you
Wrong item or damaged? Sorted
If something arrives wrong or defective, we want to know, and we’ll make it right.
A clear, simple process
Enter your order ID and phone number, pick the item and the reason. No long emails.
A real team behind it
Your request is reviewed by our team, who contact you directly.
Good to know
How long do I have?
Requests are accepted within 7 days of delivery.
Which products are covered?
Standard-size products. Custom-made products are not eligible, because they are made to your exact measurements.
What reasons can I choose?
Wrong item, damaged or defective, not as described, colour, size or fit, unwanted, or other. You can add a note to tell us more.
What happens after I submit?
Our team reviews the request and contacts you shortly.
Need to raise a request?
Keep your order ID and the phone number used on the order handy. It takes about a minute.
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