# Return & Exchange Policy

**Returns and Exchanges are Free of Charge!**

We take pride in offering a **hassle-free returns** and exchange policy to ensure your utmost satisfaction. Here's a brief overview of our **customer-friendly process**:

**Returns:**

You can return your purchase within 30 days of the original purchase date.

Please ensure the product is in its original condition, unused, and with all provided accessories.

Proof of purchase, such as a receipt or order confirmation, is not mandatory but helps us to expedite the return process.

If you are a registered customer on our website, you can **initiate the return request** on **the order page OR** simply contact our **customer service team (@6363292473 | 6362836438 Monday to Saturday 9 AM to 6 PM)** to initiate the return process.

**Exchanges:**

 If you wish to exchange your product for a different size, Color, or model, we're happy to assist you.

Follow the same guidelines as mentioned in the returns policy.

Contact our customer service team to request an exchange and check availability.

**  
Easy Process:**

Our customer service team will guide you through the return or exchange process.

Package the product securely and ship it back to us using a reliable and trackable shipping service.

Once we receive the returned product, we will inspect it and proceed with either a refund or exchange.

**  
Refund or Exchange Resolution:**

A refund will be issued to your bank account within 4 to 5 business days of product receipt.

Exchanges will be processed promptly, and we'll provide you with tracking information for the new shipment.

**  
Exceptions:**

Our main goal is to give you a pleasant experience with us.  Our Customized door and window Net orders are specifically made for you and involve dedicated resources and manpower to make it. These items cannot be returned or exchanged.  However, to minimize the chances of this happening, prior to taking custom orders, we will ensure through reconfirmation that we get the exact measurements for your order.

We're committed to ensuring your satisfaction, and our dedicated customer service team is here to address any questions or concerns you may have. Thank you for choosing us as your trusted provider, and we look forward to serving you.

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> Source: [LifeKrafts](lifekrafts.com/pages/return-exchange-policy)